FAQS

Click on the Get Inquiry for free button, fill out a simple form with your information, select your preferences, and that's it! We'll take care of the rest.

We'll contact you instantly to confirm availability, agree on your preferences and send you the booking payment link.
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To confirm your booking you will do a 30% advance payment.

If the cancellation is due to the weather or our fault in any way we will refund you your deposit 100%.

If you decide to cancel the tour you have booked, first contact us as quickly as possible so we can see if we can reschedule the tour for you. If a reschedule is not possible, the following cancellation fees apply:

- 14 days before charter: 95% refund of the tour value

- 7-14 days prior to charter: 75% refund of the tour value

- Less than 7 days prior to charter is non-refundable
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No, but we can arrange private roundtrip transportation to pick you up at your location and bring you back after your tour has ended starting from $180 USD for the roundtrip. You can ask more about our transport services at bookin

‍If you decide to handle your own transportation, please make sure you arrive at least 15 min. before your tour starts.

Please hurry get to the yacht as soon as possible!
We urge all our guests to plan ahead to be sure you arrive on time, preferably 15 minutes prior to tour departure time.
This is because we often have two tours a day that run back-to-back and we need to start our tours on time.
That means if you arrive an hour late you can still go on your tour but you will lose an hour of your time on our wonderful yacht.
If you are late due to our transportation running late, we will extend the tour or reimburse you.

Yes of course!
We always try to choose routes with the least amount of waves to get a smooth ride and it's always up to the clients if you wish to return to sheltered areas in the event someone in the group gets sick.

We are very lucky to have several destination options with calmer waters in case of sea sickness. First we have an amazing inlet which has completely flat water. The water is crystal clear, chest deep and great for relaxing and snorkeling. We also have La Bocana which is a sheltered area where the water is absolutely calm with only a low wall of rocks separating you from the ocean.

We always advise all clients, especially those prone to motion sickness, to take a pill like Dramamine before hand. We have Dramamine onboard and offer this to all clients who don't want to take any chances.

Dramamine tends to work the best and has no side effects. Better to be safe than sorry!